GENERAL RESERVATION POLICIES
- Prices expressed per room and in US dollars (USD).
- Rates do not apply for group bookings (over 5 rooms) contact our booking department to find out about the special conditions we have for groups.
- According to art. 41º of Law N ° 16.441, Easter Island is tax exempt territory (VAT).
- The hotel does not accept pets.
- Check-in time: 02:30 pm - Check-out time: 11:00 am.
- All rooms and common areas of the hotel are non-smoking areas. Tobacco Law No. 20,660.
- Each passenger must identify himself upon arrival, if deemed appropriate, the hotel can request a guarantee, either in cash or credit card for an amount equivalent to one night's accommodation.
- One (1) free child up to 5 years of age sharing a bed with 2 adults.
- Maximum 1 child free per room, includes breakfast buffet (does not include special food).
- The second child pays as an adult (regardless of age), assigning a triple room (double bed + additional bed).
- It is considered an adult from 6 years of age.
- Children under 18 can not sleep alone in a room. These must be in the care of an adult.
- The hotel has a limited number of cots, it is suggested to reserve them in advance. Free service.
- All reservations must be requested in writing via email.
- For a reservation to be considered as such, there must be a written confirmation from the hotel.
- It is the exclusive responsibility of the person requesting the reservation to verify that the confirmation corresponds to the request.
- All reservations require a prior guarantee via credit card or bank transfer.
- All reservations through the website can be paid at destination (previous guarantee).
- For non-refundable rates the payment will be according to the conditions specified in the promotion.
- Forms of payment: Deposits and bank transfers in dollars or Chilean pesos, credit cards (Visa, MasterCard, Diners Club and American Express), payment in installments is not accepted.
- For non-refundable rates does not allow reimbursement in case of cancellation.
- All reservations (standard rate) can be canceled with a maximum period of 15 days before arrival.
- After that date the hotel reserves the right to charge on the credit card, retain deposits or invoice one (1) night of accommodation for each room canceled.
- No-show (no presentation at destination) applies collection of 100% accommodation and all agreed services. Each promotion or package may, eventually, have specific cancellation policies for each of them, which will be clearly specified in each promotion and / or package.
- Maximum occupancy in a standard room: 3 adults or 2 adults + 2 children under 5 years old.
- Maximum occupancy in a superior room: 2 adults + 1 child up to 5 years of age sharing a bed with parents.
CONFIGURATION OF BEDS
- Standard single: Single, queen or king size bed.
- Standard twin twin: Two single beds.
- Double double standard: Queen or king size bed.
- Triple standard: Three single beds or one queen bed + additional bed (triple two beds).
- Bungalow single: King size bed.
- Bungalow twin twin: Two single beds.
- Double double bungalow: King size bed.
Request subject to confirmation, otherwise it will be done according to the "Run of the House".